Order Confirmation and Communication:

Upon placing an order, customers are required to check their provided email address for order confirmation and communication regarding the delivery of the report.

Report Delivery and Customer Satisfaction:

Once the report has been delivered to the customer, it is their responsibility to review the content. If the customer is unable to see the report in their inbox so we request them to kindly check their spam folder.

Customer Dissatisfaction and Refund Process:

If the customer is not satisfied with the delivered report or believes it does not meet their requirements, they have the option to communicate with us via provided email.

Feedback and Refund Request:

To initiate the refund process, customers can contact us on our email within 48 hours and  must provide specific and valid points detailing the aspects of the report that did not meet their expectations or requirements.

Refund Timeframe:

We are committed to maintaining a positive relationship with our customers. If a customer’s refund request is approved based on the provided points, we will process the refund within 24 hours.